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Terms and conditions

This website is maintained by Canada Mortgage and Housing Corporation (CMHC).

Using files located on non-Government of Canada servers

To improve the functionality of Government of Canada websites, certain files (such as open source libraries, images and scripts) may be delivered automatically to your browser via a trusted third-party server or content delivery network. The delivery of these files is intended to provide a seamless user experience by speeding response times and avoiding the need for each visitor to download these files. Where applicable, specific privacy statements covering these files are included in our Privacy Notice.

Providing content in Canada's official languages

The Official Languages Act, the Official Languages (Communications with and Services to the Public) Regulations and Treasury Board policy requirements establish when we use both English and French to provide services to or communicate with members of the public. When there is no obligation to provide information in both official languages, content may be available in one official language only. Information provided by organizations not subject to the Official Languages Act is in the language(s) provided. Information provided in a language other than English or French is only for the convenience of our visitors.

Linking to non-Government of Canada websites

Links to websites not under the control of the Government of Canada, including those to our social media accounts, are provided solely for the convenience of our website visitors. We are not responsible for the accuracy, currency or reliability of the content of such websites. The Government of Canada does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites and their content.

Visitors should also be aware that information offered by non-Government of Canada sites to which this website links is not subject to the Privacy Act or the Official Languages Act and may not be accessible to persons with disabilities. The information offered may be available only in the language(s) used by the sites in question. With respect to privacy, visitors should research the privacy policies of these non-government websites before providing personal information.

Ownership and usage of content provided on this site

Materials on this website were produced and/or compiled for the purpose of providing Canadians with access to information about the programs and services offered by the Government of Canada. You may use and reproduce the materials as follows:

Non-commercial reproduction

Unless otherwise specified you may reproduce the materials in whole or in part for non-commercial purposes, and in any format, without charge or further permission, provided you do the following:

  • Exercise due diligence in ensuring the accuracy of the materials reproduced;
  • Indicate both the complete title of the materials reproduced, as well as the author (where available); and
  • Indicate that the reproduction is a copy of the version available at [URL where original document is available].

Commercial reproduction

Unless otherwise specified, you may not reproduce materials on this site, in whole or in part, for the purposes of commercial redistribution without prior written permission from the copyright administrator. To obtain permission to reproduce materials on this site for commercial purposes, contact:

Canadian Housing Information Centre
CMHC
700 Montreal Road
Ottawa, ON
K1A 0P7
1 800-668-2642
1 613-748-2367
1 613-748-4069 ( Fax )
chic@cmhc-schl.gc.ca

Some of the content on this site may be subject to the copyright of another party. Where information has been produced or copyright is not held by CMHC or the Government of Canada, the materials are protected under the Copyright Act, and international agreements. Details concerning copyright ownership are indicated on the relevant page(s).

Trademark notice

The official symbols of the Government of Canada, including the Canada Wordmark, the Arms of Canada, and the flag symbol may not be reproduced, whether for commercial or non-commercial purposes, without prior written authorization.

Our commitment to accessibility

The Government of Canada is committed to achieving a high standard of accessibility as defined in the Standard on Web Accessibility and the Standard on Optimizing Websites and Applications for Mobile Devices. In the event of difficulty using our Web pages, please contact us for assistance or to obtain alternative formats such as regular print, Braille or another appropriate format.

Our social media terms of use

The social media accounts associated with placetocallhome.ca are run by CMHC. This notice has been written to explain how CMHC interacts with the public on social media platforms.

Content and frequency

CMHC uses social media accounts as an alternative method of sharing the content posted on placetocallhome.ca and interacting with stakeholders. By following CMHC’s social media accounts (by "following," "liking" or "subscribing"), you can expect to see information about the programs and services CMHC provides and how they can benefit you.

CMHC understands that the Web is a 24/7 medium, and your comments are welcome at any time. You can expect to see new content posted at various times; however, CMHC’s accounts are usually monitored Monday to Friday from 8:00 a.m. to 4:00 p.m. (ET). Comments submitted after these hours or on weekends will be read and responded to as soon as possible.

Because the servers of social media platforms are managed by a third party, CMHC’s social media accounts are subject to downtime that may be out of CMHC’s control. As such, CMHC accepts no responsibility for platforms becoming unresponsive or unavailable.

Links to other websites

CMHC’s social media accounts may post or display links for websites that are not under CMHC’s control. These links are provided solely for the convenience of users. CMHC is not responsible for the information found through these links, nor does it endorse the sites or their content.

Following, favouriting, liking, posting and subscribing

CMHC’s decision to "follow," "favourite", "subscribe", “like” or “post” to another social media account does not imply an endorsement of that account, channel, page or site, and neither does sharing (re-tweeting, reposting or linking) content from another user.

Comments and interaction

CMHC will read comments and participate in discussions when appropriate. We ask that your comments be relevant and respectful. CMHC reserves the right to delete comments that violate this notice, and the user may be blocked and reported to prevent further inappropriate comments.

CMHC cannot engage in issues of party politics or answer questions that break the rules of this notice.

We reserve the right to edit or remove comments that:

  • Contain personal information;
  • Are contrary to the principles of the Canadian Charter of Rights and Freedoms;
  • Express racist, hateful, sexist, homophobic, slanderous, insulting or life-threatening messages;
  • Put forward serious, unproven or inaccurate accusations against individuals or organizations;
  • Are aggressive, coarse, violent, obscene or pornographic;
  • Are offensive, rude or abusive to an individual or an organization;
  • Are not sent by the author or are put forward for advertising purposes;
  • Encourage illegal activity;
  • Contain announcements from labour or political organizations;
  • Are unintelligible or irrelevant;
  • Are repetitive or spam; and
  • Do not, in our opinion, add to the normal flow of the discussion.

In short, please be respectful and make sure that your comments are relevant to where they are posted. The views of users commenting on our social media accounts do not represent the views of CMHC.

Accessibility of social media platforms

Social media platforms are third-party service providers and are not bound by Government of Canada standards for Web accessibility.

If you have difficulty accessing content on our social media accounts, please contact us and we will provide you with the information in a different format.

Copyright

Information that we post is subject to the Copyright Act.

Privacy

CMHC’s use of social media serves as an extension of its presence on the Web. Social media account(s) are public and are not hosted on CMHC servers. Users who choose to interact with us via social media should read the terms of service and privacy policies of these third-party service providers and those of any applications used to access them.

Official Languages

Many social media platforms have multiple language options and provide instructions on how to set your preferences. CMHC respects the Official Languages Act and is committed to ensuring that our information is available in both French and English and that both versions are of equal quality.

CMHC replies to comments in the official language in which they are posted. If CMHC thinks the response is a question of general public interest, we may post in both official languages.

CMHC may share links that direct users to sites of organizations or other entities that are not subject to the Official Languages Act and available only in the language(s) in which they are written. When content is available in only one language, we make an effort to provide similar content in the other official language.